We ship orders Monday through Friday.

Orders placed before 12 PM ET usually ship the same business day. Orders placed after 12 PM ET usually ship the next business day.

Orders placed after 12 PM ET on Friday will usually ship the following Monday. If Monday is a holiday, they will ship the next business day.

Orders placed over the weekend or on a holiday will ship on the next business day.

Please note that fulfillment time and carrier delivery time are separate. The shipping estimate you see at checkout starts after your order has been picked up by the carrier, not when the order is placed.

Chop Shop items take longer because they are custom-produced before shipping.

Most unused items can be returned within 7 days of delivery. Used items cannot be returned.

To start a domestic return, contact us at sales@covertinstruments.com

with your order number and the item you would like to return. Please do
not send anything back before contacting us first, so we can confirm
whether the item is eligible and provide the correct return
instructions.

Some products may be subject to a 25% restock fee.
Shipping charges are not refunded, and approved refunds can take up to
10 business days to process after the return is received and inspected.

Lishi tools must be unused to qualify for a return, and photos are required before a return can be approved.

International
returns work a little differently. We cannot generate international
return labels, so international customers are responsible for return
shipping. Any applicable restock fees still apply.

We do not
accept returns or exchanges on the following items unless there is a
verified manufacturing defect: All Chop Shop items, all clothing, The
Reach Around, The Replicant, FNG, and custom or small-batch items.

The best product depends on your current skill level and what you are trying to learn.

If you are brand new, start with tools that teach the basics without overwhelming you. If you already have some experience, you may want a more advanced pick set, better turning tools, a bypass kit, or training gear that lets you practice specific skills.

A good place to start is our What to Buy? page, which breaks down our recommended products by experience level and use case. You can also look through our product categories if you already know what type of tool you are looking for.

No. We are not able to make custom changes, substitutions, or modifications to standard products or kits.

Our products are packaged and fulfilled as listed on the website, which helps us keep inventory accurate, ship orders quickly, and make sure customers receive the correct items. Because of that, we cannot swap individual tools, change kit contents, modify product configurations, or customize an item before shipping.

If you want to choose your own picks, the best option is our Build Your Own Pick Set. That product is specifically designed to let you build a custom pick set from the available options without needing a special request.

For all other products, please review the product description carefully before ordering so you know exactly what is included.

Yes. If you are not sure what to order, contact us before placing your order and we will do our best to point you in the right direction.

The more detail you can give us, the better. Let us know your experience level, what products you are considering, and what you are trying to learn or practice. That helps us recommend something useful instead of just guessing.

You can contact us through our Customer Service page or email us at sales@covertinstruments.com.

Please note that we can help with product questions, recommendations, and general information about our tools, but we cannot help with requests involving a specific lock you are trying to open. Those questions are better reserved for a licensed locksmith in your area. Since we cannot verify over the phone or by email that you are the lawful owner of the lock, we are not able to provide guidance for those situations.