Customer Service

*While we are happy to discuss any questions or orders over the phone, Email is the preferred contact method as it provides us a record to look back on. Please note that due to liability concerns we can not provide answers to specific questions such as "How to I get into 'X' lock" because we cannot ascertain over the phone, or via email, that you are the verified owner of said lock.*

If you have a question regarding the tracking updates of a package, please contact FedEx prior to contacting us.

EMAIL
sales@covertinstruments.com

Monday – Friday
0800 – 1600 Eastern Standard Time

MAIL
Covert Instruments
10908 Courthouse Rd
Suite 102-256
Fredericksburg, VA 22408