Customer Service

 *While we are happy to discuss any questions or orders over the phone, Email is the preferred contact method as it provides us a record to look back on. Please note that due to liability concerns we can not provide answers to specific questions such as "How to I get into 'X' lock" because we cannot ascertain over the phone, or via email, that you are the verified owner of said lock.*
If you have a question regarding the tracking updates of a package, please contact USPS prior to contacting us.
Monday – Friday 0800 – 1600 Eastern Standard Time
Covert Instruments
7420 Brock Road
PO BOX 572
Spotsylvania Va 22553 2002