Return Policy

Covert Instruments prides itself on the quality of our gear and we want you to be satisfied with your purchase.

CAN I RETURN MY ITEM?

Most items can be returned within 7 days of purchase for a refund.

Some returns are subject to a 20% restock fee. These are:

  • Covert Companions and all SSF parts
  • Genesis Picksets
  • CI Practice Locks
  • Covert Tubular Pick
  • Impressioning Starter Kit

 

REPLACEMENTS

All replacements are sent out via USPS First Class.

 

NON-REFUNDABLE ITEMS

Some items however, are considered nonrefundable. This is due to the fact that many of these tools are crafted with extreme precision or are by their very nature, extremely thin. These “consumable products” are not eligible for a return however we can dispatch replacements on a case-by-case basis. These are:

  • Lock Block 
  • Commercial Door Hook
  • Any Lishi Tool that has been used.
  • Padlock Shims
  • Decoder Bundle

Used items are non refundable.

International orders are non-refundable.