Shipping/Return Policy

The Covert Instruments team takes pride in the quality of our gear, and we want you to be satisfied with your purchase. These are our terms and conditions.

By Placing an Order, you are agreeing to our terms and conditions below.





We are not Amazon; we are a small team that handles fulfillment in house and we are only human. Orders will be fulfilled and shipped within 2-3 business days (M-F) after purchase. Please be patient and allow our fulfillment team time to get to your order. We are a Monday-Friday operation and will not ship orders over the weekend. Any orders placed over the weekend will be fulfilled the following 2-3 business days. This is our fulfillment policy and our handling time is not included in the USPS provided delivery time estimates.


If our fulfillment team has not begun to process your order, you can cancel and receive a refund. To do this email our team at and request a refund. If you are requesting an additional item to be added, we will cancel and refund your order so that you can place the order again. We cannot simply add items to carts because we deliberately do not record payment information. It is all handled through a 3rd party shopping platform.


You might receive an request for ID verification on high dollar amount purchases, your order was flagged for possible fraudulent activity, or your ship to address does not match the billing address, or any combination thereof. Understand we are trying to make sure the purchase is legitimate to protect the card holder’s information. As privacy advocates ourselves we understand that this may seem intrusive. By all means, redact the picture, D.o.B, and driver’s license number. All we need to see is that you are the person who matches the billing address (information that is already on the order). We hope that clarifies our sincere intentions.

This is a one-time precaution and subsequent orders do not have this check. Large orders placed from .gov, .mil addresses are also exempt.




Note: We will not ship any orders to third party shipping companies or hotels.

Please double check your shipping address both before and after payment. Auto fill will often input wrong address and we are not responsible for packages that are sent out to incorrect addresses. Packages that are sent to incorrect address, due to the customer’s error or auto fill, will not be replaced or refunded.

*OUR POLICY IS 30 DAYS PAST THE DATE OF PURCHASE FOR DOMESTIC ORDERS. At 30 days past the date of purchase, if the package has not arrived, we can discuss actions such as replacements or refunds*


Early Delivery Scan: This happens routinely and causes our customers, and us, a great deal of frustration. Items are often scanned as delivered up to a few days prior to actually showing up at your door. Please be patient and contact your local post office prior to contacting us. We do not deliver your packages ourselves and do not have any more information than you do, once the package is shipped.

Also, while we ship items out promptly, the same cannot always be said about the various parcel carriers. We cannot, and do not, guarantee arrival dates and shipping times.



*TO FACILITATE DELIVERY PLEASE PLACE YOUR PHONE NUMBER IN THE COMPANY LINE WHEN CHECKING OUT* This ensures that your contact information is available on the shipping label for customs to contact you.

Longer than usual delays are occurring with International orders. OUR POLICY IS NOW 90 DAYS PAST THE DATE OF PURCHASE FOR INTERNATIONAL ORDERS, DUE TO GLOBAL SHIPPING DELAYS. At 90 days past the date of purchase, if the package has not arrived, we can discuss actions such as replacements or refunds*

Note: Once a parcel is accepted into a destination country, we often lose the ability to track the parcel and cannot contact the destination country’s customs office for you. If you have questions regarding your package after it is marked in your country, please contact your country's postal service for any inquiries before reaching out to us.


USPS uses DHL for delivery in Germany. DHL has notoriously not been notifying recipients that their package is being held for pick up. Please keep an eye on your tracking information and use DHL tracking once it is in Germany. DHL tracking should provide you the pickup location. If it is not picked up within their given time frame, it will be returned to us.



If your country is not in the drop-down menu during checkout, we cannot ship to you.

NOTE: We will not ship any orders to third party shipping companies or hotels.



Unfortunately, we have no control over how long an order takes to arrive. Currently no carrier is guaranteeing delivery times on any parcel. The estimates they provide are a guide at best. Orders placed after hours on Friday, Saturday and Sunday are processed Monday AM. This includes expedited orders. Regardless of the shipping option chosen at checkout, delivery may take longer due to unforeseen global delays or your country’s customs office. We have no control over such things and are not responsible.


*We cannot mark any international order value down or as a gift to avoid your country’s taxes and duties. This is illegal and will not be done. *

As is the case with any international purchase, you will most likely be required by your country to pay Taxes and Duties to import your package. These fees are not included in your total or shipping costs. These are separate fees that are collected by your country/postal service, and we are not responsible for these fees. Any duties/taxes will not be refunded, even in the case of a return.



Note: Used items are non-refundable!

Most items can be returned within 7 days of purchase for a refund.

Some returns are subject to a 20% restock fee. These are:

  • Covert Companions and all SSF parts for the Covert Companion
  • Genesis Pick sets
  • The Echelon Pick Set
  • The Arbiter Bypass Set
  • CI Practice Locks
  • Covert Tubular Pick
  • Impressioning Starter Kit
  • Learn Lock Picking Bundle
  • Lock Sport Trainer

Items not eligible for return are the "Reach Around" and the "FNG".

Lishis are only able to be returned if they are unused. These tools are all inspected before being shipped to the end user for quality assurance. Lishis are precision tools and if used with too much force they can easily bend the picking arm. If a picking tip is bent or broken in use, the tool is not eligible for a refund or replacement.  A photograph will be required for all exchanges or returns and they will be examined before returns are processed.

Any refunds processed, will be returned to the original payment method and can take up to 10 days to show, depending on Bank processing times. Refunds do not include original shipping charges.


We are unable to generate return labels for international customers. If you are an international customer and you wish to return an item that complies with the requirements in the 'returns' section, you are responsible for all incurred return shipping costs.  The 20% restocking fee and all other policies still apply.


Certain items are considered non-refundable even if they are unused by the customer.  While they are not eligible for a return, we can dispatch replacement products should the situation warrant such action, which will be determined by our customer service team on a case-by-case basis.  Non-refundable items include:

  1. Any clothing item (please double check you are ordering the correct size prior to purchasing) are non refundable and unable to be exchanged.
  2. The Reach Around is not returnable, barring any manufacturing defect



Replacements are sent out on a case-by-case basis. Possible situations for replacements or replacement parts are manufacturing errors or parts that arrived broken or lost/damaged packages.  All replacements are sent out via USPS First Class, regardless of the original postage purchased.

Domestic orders shall have a 30-day period from the date of purchase before being eligible for replacements or refunds. While we do not typically have delays this long, this period is to account for any possible errors with USPS delivery.

International orders shall have a 90-day period from the date of purchase before being eligible for replacements or refunds. This extended period is to account for all the unforeseen delays with international shipping and custom clearance.

*Any instance of a package that is clearly lost before the waiting period, or that is returned to us by USPS due to an error, are viewed on a case-by-case basis.