Contact information

Need help with an order, product question, return, shipping issue, or something else related to Covert Instruments? Email is the best way to reach us.

We handle customer service by email so we can keep everything organized and make sure important details do not get missed. A written record helps us review order numbers, tracking information, photos, product details, and any previous steps taken to resolve an issue.

Trade name: Covert Instruments
Customer service email: sales@covertinstruments.com
Website: covertinstruments.com

Before You Contact Us

If you are contacting us about an order, please include your order number. That is the fastest way for us to find your order and understand what is going on.

If your package arrived damaged, please include clear photos of the package and any damaged items. If your order is missing an item or you received the wrong product, include your order number and a short explanation of what is missing or incorrect.

For shipping questions, please include your order number and tracking number if you have one.

Email-Only Support

We do not offer customer service by phone. We understand that some people prefer to speak directly with someone, but email lets us keep a clear record of the issue, review the details accurately, and follow up without important information getting lost in a phone conversation.

For help with an order, product question, return, shipping issue, or general support request, please email sales@covertinstruments.com.

Product Questions

We can help with general product questions, product recommendations, compatibility questions, and information about what is included with a product.

The more detail you provide, the better. If you are not sure what to buy, tell us your experience level, what products you are considering, and what you are trying to learn or practice. That helps us give a more useful answer.

Specific Lock Questions

We cannot provide instructions, advice, or support for opening a specific lock by email, contact form, chat, or any other remote support method.

Those questions are better handled by a licensed locksmith in your area. We cannot verify remotely that you own the lock or have permission to open it, so we are not able to provide guidance for those situations.

Legal and Policy Questions

For details about shipping, returns, refunds, privacy, and terms of service, please review our posted store policies. If you still have a question after reviewing those pages, email us at sales@covertinstruments.com and we will do our best to help.